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Travel Agent ID: 1002

Cancellation Policy

UPDATED: 11/ 11 / 08-

ALL REQUEST of cancellation (including custom packages) must be submitted in writing! Verbal communication in any form is NOT accepted as valid notice. This posting overrides ALL other notices.

Any and All payments made for / toward early bird, special deal, or custom packages*  (Review terms of "custom" below) are all nonrefundable and nontransferable and does not qualify under the guidlines of normal transactions made with our company.

What is the refund policy?

Registration Hold and /or Promotional Fees: Are normally per person and sometimes per room but are non-transferable and non-refundable per event, person or package. The hold fees are also not a part of the package or voucher cost.

First Payment: (the payment after the "registration" fee)
Amount varies per event but are non-transferable and non-refundable, per event, person or package.

Final Payment: (The payment after the"first" payment)

Written Notice by email to admin@pegsonline.com of cancellation received 60 days before the event, confirms FULL refund minus a $59.99 inventory (held and restock) fee and first payment amount. The first payment amount is listed on the events page.

All Fees charged such as but not limited to the $10 booking fee per person, late fee, extention fee and reinstatement fee's are all nonrefundable and non transferable.

PHONE CALL CONVERSATIONS ARE NOT VALID OR ACCEPTED AS CANCELLATION NOTICE. ALL NOTICES MUST BE IN WRITING TO THE PROVIDED EMAIL ADDRESS ONLY.

If you submit written notice, by email to admin@pegsonline.com of cancellation and is received with less than 60 days to the event, the funds are refundable, minus the $59.99 (held and restock) inventory fee or 20% of the total before tax and any late or restock fees which ever is greater.

If you submit written notice by email to admin@pegsonline.com, of cancellation within 30 days of the event, funds are non refundable but may be transferred to another event.

If you submit written notice to admin@pegsonline.com within 21 days of the event, sorry no refunds are available, as we will have committed fully to the hotel by this time. We suggest you get your money back through a personal replacement for your room or package.

But I paid in full when I first booked so what is the refund?
Clients who paid-in-full at time of 1st booking are under the same first and final payment policies for that event.

Important Notes on Cancellation:

*We only allow you to transfer funds from one event to another one time. If you can not attend the new event you will lose your transferred amount. -Please be aware that transfers do not carry over from event to event. -Do to the nature of our exclusive award show or professional ticket purchases. Transfers can not used to purchase them, unless the original transfer was for the request ticket or professional game.
 
Allow 1 to 2 credit card billing cycles for refund credits to appear. 
 
*If an "act" of god, including but not limited to weather, prevents you from attending your scheduled event, our policies will remain according to the time frame set within it. The time frames we have set include our responsibility to not just you but our providers (hotels, promoters & so on) and in most cases if the "act" happens within the 21 days before arrival, all items within your package have been pre-paid for and are nonrefundable to us, at that point, therefore we can not provide you with a refund.

However, we may issue you a partial in house credit to be used toward another event of choice as an alternative. This partial credit pertains to the final payment only. All first payments and registrations are nonrefundable as stated in cancellation policy.

Note:
"acts" as described do NOT include normal missed flight, work schedule conflicts or any other personal issues. Only as it pertains to weather or official cancellation of actual main events.

But I paid in full, what is the refund?
Clients who paid-in-full at time of 1st booking are under the same first and final payment policies.
 
As of 1/19/11 - a convenience fee per person will be applied to all (hotel) transactions (except final payment) handled by our customer service or sales team. To avoid this charge please use your online account that has been provided for you.
 
*Custom packages included but not limited to a sales agent changing the written / listed package via in a email or on the website. Change relates to all elements such as but not limited to:Check in check out days,Item exchange with package.Extensions of payment deadlines.